Orchestrate the Patient Journey with a CRM System that integrates into your landscape. 100% Integrated.
Communicate Offerings for Transparency of Services and manage Patient Communication.
Manage the Pateint Journey and stay in touch with continous communication.

"Healthcare is changing. And it has to Change. As new Technologies and ideas emerge it is just the right time to adopt these trends also in Healthcare. All to the benefit of the Patient and also to the personnel which is the key ressource in our Sector."
The Patient Journey - the centerpiece of the CRM Strategy in Healtcare - driving the Patient Relationship
Key of the CRM approach in Healthcare is the patient journey that focuses on an outside in view. It describes how the patient experiences his interactions with the Healthcare Provider.

Patients today inform themselves in a first step. They understand the offerings and their options and make informed decisions. They plan their interactions finding proper timeslots and locations and then prepare their visit with a healthcare providers facility. They expect state of the art technology to support these processes. Once they arrive they are admitted whereas it is expected that internal system provide consolidated and up to date information to make these processes efficient and effective. They are treated and then released. After their visit they are requested to provide feedback to help the provider to get better and understand areas for improvement. While a patient fully recovers the healthcare provider stays in touch and ensures that also after leaving the site they keep the patient informed as the journey does not end once the patient walks out of the door. Last but not least communication is king to prevent and keep the patient healthy.

Focus on Patients Satisfaction. With instant feedback and online surveys the response is captured. This not only leads to happier Patients but will also support employee satifaction with postive feedback gathered. Reward your team and show them the appreciation. Identify where change is needed and react proactively.

Optimize the use of the most scarce - the human - ressource. With proper scheduling and an optimized onboarding process. This not only leads to a better throughput but will also ensure higher pateint and employee satisfaction. A key factor to patient retention.

Following what is standard in other sectors since quite some time - include the customer, the pateint in the processes. State of the Art technologies allow crossing the boundaries and linking patient, practioners and administration in seamless processflows. Adopt an Omni-Channel strategy and also minimize potential sources for failure while optimizing efficiency.
Focus on the processes that matter most

Manage Offerings and Practioners
Finding the proper Practioner or servbice offer in your heathcare system should be as easy as online shopping. Empower the patient to use new technologies like document stroage and others.
Help Patients find the proper offer. Linking your Website (CMS) with the proper content from teh CRM providing in the next steps also options to arrange appointments and more. Create listings of Doctors and Practioners in your sector and make it easy for the patients to find help.
Manage Appointments
Manage approval of Requests with internal Workflows and state of the art communication via channels like Email, SMS or Whatsapp back to the patient.


Self Service und Personal Data
360° View


Feedback
The in time feedback of clients/patients helps you to change procedures which are not fitting and gives you the oportunity to discourage the dissatisfied clients/patients to spread their impression unfiltered to the public.
Claim/Complaintmanagement
Once you detected a complaint you can immediatly react and connect the client/patient with the right person to calm the situation and change the trouble to satisfaction. Implement proper workflows to handle complaints and also link this to the internal quality management ot ensure process improvements.


Sustainable Communication
The in time feedback of clients/patients helps you to change procedures which are not fitting and gives you the oportunity to discourage the dissatisfied clients/patients to spread their impression unfiltered to the public.
Reporting and Analytics
Get Real time reports and analytical data on your patient facing processes. Complete the existing anylytics that ,ost likely are inward focused with fresh data vom a Patents view on your organization.


"Over the last years there has been tremendous improvements in the internal IT systems for healthcare providers. Changing now the customer experience is the logical next step. SpiceCRM is a perfect addition to our product portfolio closing the loop and orchestrating the patient journey."

a CRM as flexible as your business needs
Slovakia
AAC SERVICES K.S.
Dostojevského rad 5
811 09 Bratislava
SLOVAKIA
info@spicecrm.io