SpiceCRM provides you with the feature of sending and receiving SMS right in your Activity Stream. Due to an integrated mailbox it’s very easy to send messages right to your contacts. Phone numbers can also be added manually if there is none saved within the contact’s details. All you have to do is open the contact in question and click on the ‘Text message’ button in your Activity Stream.
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Enter your message and click on ‘Save’ for it will both be stored in SpiceCRM and sent to the addressee. They will appear in the Activity Stream as ‘outbound’.
The best feature about this integrated mailbox is the customer’s possibility of replying right away so even answering as well is no longer such a cumbersome process.
Answeres will also appear in the Activity Stream as ‘inbound’.